ME+EM Ltd
Registered in England and Wales No. 5686460
Registered Office:
ME+EM, Third Floor,
WestWorks,
White City Place,
Wood Lane,
London,
W12 7FQ
VAT No. 893853763.
The Terms and Conditions outlined below apply to purchases made from the ME+EM Ltd website: www.meandem.com.
Your acceptance of the Terms and Conditions is given when you make a purchase from Me and Em Ltd. It is important to read these Terms and Conditions carefully before buying goods from our website. Me and Em Ltd reserves the right to change these Terms and Conditions at any time and any such change will be effective once published on the website and consequently will apply to all new orders. If you have any questions about any aspects of our website please email us at enquiries@meandem.com.
REGISTERING WITH ME+EM Ltd
You can register your details by submitting your name, address and email address to us. Please note that by submitting the form you are agreeing to the terms and conditions of the site. Please take time to read them.
ORDERING WITH ME+EM Ltd
Once we have received your order, we will send you an order confirmation email to the address provided. This will contain your order number and details of your purchase(s). Please be aware that this email is only an acknowledgement that your order has been received. A dispatch email will be sent when we have checked our stocks and can confirm we have dispatched the goods you ordered. This is the point when we have agreed to a contract with you.
Once you receive the order dispatch email this will act as confirmation that your item(s) have been sent. You may receive multiple order dispatch emails if your order is being shipped in more than one parcel. If any goods are unavailable, you will receive an email to confirm the item will be cancelled and your payment for that item will be refunded. We reserve the right to refuse any order prior to dispatch.
HARPER
We've partnered with Harper to offer an elevated home shopping service for our London customers. For more information, visit Me and Em Ltd Harper page.
If you choose to use Harper's services, Harper has a contractual obligation to deliver the service to you, and therefore will need specific information that is necessary for the performance of this contract. This information includes: (a) First and last name; (b) email address; (c) mobile number; (d) nominated delivery date; (e) nominated delivery time; (f) chosen delivery address; and (e) any other data required to fulfill the service. To ensure Harper performs their contract with you in a timely manner, they will communicate with you via SMS using the mobile number you provide.
For more information, Harper's Privacy Notice can be accessed in the following link: https://www.harperconcierge.com//privacy-policy/
DELIVERY EXCEPTIONS
We cannot ship goods to PO boxes or any army base (APO/FPO) addresses.
PAYMENT
We accept Visa, Mastercard, American Express, Maestro, Switch, Solo, PayPal and Amazon Pay.
All transactions are taken in pounds sterling (£). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.
To help ensure that your shopping experience is safe, simple and secure, Me and Em Ltd uses Secure Socket Layer (SSL) Technology. All sensitive payment information is stored on a heavily encrypted database and protected by multiple firewalls.
If an order is gateway rejected due to our security settings, please note that if you attempt the order multiple times the bank will hold these funds in a pending status for up to 5 working days. Please do not reattempt your orders. Call the customer care team on 03456 800 975 who will be able to assist you.
SECURITY
To help ensure that your shopping experience is safe, simple and secure, Me and Em Ltd uses Secure Socket Layer (SSL) Technology. This encrypts and protects the data you send us over the Internet. If SSL is enabled then you will see a padlock at the bottom of your browser and you can click on this to find out more information about the SSL digital certificate registration.
We process all payments using HSBC secure e-payments system. This system ensures that all sensitive information is stored on a heavily encrypted database and protected by multiple firewalls.
We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any of your data, including credit card details that you have provided.
We comply fully with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Electronic Commerce Regulations (EC Directive) 2000; and The Privacy and Electronic Communications Regulations (EC Directive) 2003. More information can be found at www.dti.gov.uk.
TAX CHARGES
All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%). We automatically deduct UK VAT for orders being delivered outside of the European Community. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
For any queries around VAT, we recommend contacting HM Customs on +44 2920 501 261, or for more information you can also visit www.hmrc.gov.uk/vat
GIFT CARDS
+ Digital gift cards are redeemable online and in Me and Em Ltd stores.
+ Digital gift cards can not be redeemed in Me and Em Ltd Selfridges concessions.
+ Digital gift cards are non-refundable and cannot be exchanged for cash or store credit.
+ Products purchased with digital gift cards are not available for cash refunds.
+ Promotional codes or discounts cannot be used when purchasing a digital gift card.
+ Your digital gift card will expire 12 months from the date of activation. If the digital gift card is not used for a consecutive period of 12 months from date of activation then the card will automatically expire at the end of that period and the balance on the digital gift card will be forfeited.
+ When redeeming a digital gift card, the value of the purchase will be deducted from the balance on the card. If you part pay using a digital gift card, the full amount will be taken from the digital gift card and the remaining amount from the alternative method of payment.
+ Me and Em Ltd digital gift cards are equivalent to cash, and like cash, if lost, stolen or damaged cannot be replaced.
If you need to contact the Customer Care team please call on 03456 800 975 or email enquiries@meandem.com.
PROMOTIONAL/DISCOUNT OFFER TERMS + CONDITIONS
From time to time Me and Em Ltd run Promotions and Offers on selected products or lines, we refer to these collectively as our "Promotional/Discount Offers". All of our Promotional/Discount Offers are subject to the below Terms + Conditions: + Valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated.
+ Cannot be used in conjunction with any other offer.
+ Valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period and previous purchases are not eligible.
+ They may not be valid in stores unless otherwise stated.
+ If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund.
+ Promotional codes are for use by the intended recipient only and proof of entitlement may be requested.
+ All orders are subject to acceptance and any improper use of Promotional codes may result in the cancellation of your order.
+ Offer terms and conditions are provided with each Promotional Code - for specific information relevant to that offer, please refer to marketing material on which it is featured.
+ All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
+ Orders cannot be amended once placed and Promotional codes cannot be applied retrospectively.
+ If applicable, free delivery and free returns applies only within the UK.
+ If applicable, free delivery applies to Standard UK delivery only.
Paid Partnerships
Any code offered as part of a paid partnership with ME+EM is subject to the below terms and conditions:
+ The offer is valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated.
+ The offer is only valid on your first order.
+ Cannot be used in conjunction with any other offer.
+ Valid until 24.02.2022.
Please Note:
When an order is placed using a promotional/discount code which contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
RETURNING TO Me and Em Ltd
If for some reason you are not completely satisfied with your purchase, we offer a Free UK Returns Policy on all Refund requests.
All items must be returned within 28 days of receipt of your order with the completed Online Returns Form enclosed, and must be returned new, unused, and in the original packaging with all Me and Em Ltd garment tags and labels attached. Please try trainers on indoors to ensure they remain clean. Trainers must be returned in the dust bag and must be returned unworn.
Once your return has been received at our warehouse we will inspect the returned item(s) and providing the order has been sent back as per the Me and Em Ltd Returns Policy, we will process your return request within 14 days of receiving your returned goods and will send you an email notification to confirm this.
RETURNING GIFTED ITEMS
At present we do not offer gift receipts for online purchases. If a gifted item is returned for a refund the refund will be made to the original payment method and a confirmation email will be sent to the person who made the original purchase.
EXCHANGES – NOT APPLICABLE
From the 1st of June 2021 we no longer offer exchange orders. Please return your order for a refund and repurchase. If you need any assistance, please contact Customer Care.
SALE
Terms and conditionsCustomers have up to 28 days to return their sale purchase. Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Me and Em Ltd Returns Policy, a full refund will be issued within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.
**Please Note: Items in the sale are subject to further reductions. We do not reimburse the difference in sale price. In order to benefit from the discount, please return the full price item for a refund and then repurchase the garment at the new sale price.
The Terms of Use outlined below apply to purchases made from the FFF+US Inc. website: www.meandem.com/us.
Your acceptance of the Terms of Use is given when you make a purchase from FFF+US Inc. It is important to read these Terms of Use carefully before buying goods from our website. FFF+US Inc. reserves the right to change these Terms and Conditions at any time and any such change will be effective once published on the website and consequently will apply to all new orders. If you have any questions about any aspects of our website please email us at enquiries@meandem.com.
REGISTERING WITH FFF+US INC.
You can register your details by submitting your name, address and email address to us. Please note that by submitting the form you are agreeing to the terms and conditions of the site. Please take time to read them.
ORDERING WITH FFF+US INC., SHIPMENT, DELIVERY, TITLE AND RISK OF LOSS
Once we have received your order, we will send you an order confirmation email to the address provided. This will contain your order number and details of your purchase(s). Please be aware that this email is only an acknowledgement that your order has been received. A dispatch email will be sent when we have checked our stocks and can confirm we have dispatched the goods you ordered. This is the point when we have agreed to a contract with you.
Once you receive the order dispatch email this will act as confirmation that your item(s) have been sent. You may receive multiple order dispatch emails if your order is being shipped in more than one parcel. If any goods are unavailable, you will receive an email to confirm the item will be cancelled and your payment for that item will be refunded. We reserve the right to refuse any order prior to dispatch.
We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process.
THIRD PARTY SERVICE PROVIDERS
Our website may contain links to other websites that are not under the control of FFF+US Inc. and we have no responsibility for the linked websites nor does linking constitute an endorsement of any linked website. If you use the links, you will leave our website and your activities may be governed by other terms and conditions and privacy practices. Links are provided solely for your convenience and information.
DELIVERY EXCEPTIONS
We cannot ship goods to PO boxes or any army base (APO/FPO) addresses.
PAYMENT
We accept Visa, Mastercard, American Express, Maestro, Discover and PayPal.
All transactions are taken in US Dollars ($) at or prior to our acceptance of an order. If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.
To help ensure that your shopping experience is safe, simple and secure, FFF+US Inc. uses Secure Socket Layer (SSL) Technology. All sensitive payment information is stored on a heavily encrypted database and protected by multiple firewalls.
If an order is gateway rejected due to our security settings, please note that if you attempt the order multiple times the bank will hold these funds in a pending status for up to 5 working days. Please do not reattempt your orders. Instead contact the customer care team at 1-800-346-3108 who will be able to assist you.
SECURITY
To help ensure that your shopping experience is safe, simple and secure, FFF+US Inc. uses Secure Socket Layer (SSL) Technology. This encrypts and protects the data you send us over the Internet. If SSL is enabled then you will see a padlock at the bottom of your browser and you can click on this to find out more information about the SSL digital certificate registration.
We process all payments using Braintree secure e-payments system. This system ensures that all sensitive information is stored on a heavily encrypted database and protected by multiple firewalls.
We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorized access to any of your data, including credit card details that you have provided.
TAX CHARGES
All prices quoted on this website are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Stated prices do not include any customs duties, sales, use, value-added, excise, federal, state, local or other taxes. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email
PROMOTIONAL/DISCOUNT OFFER TERMS + CONDITIONS
From time to time FFF+US Inc. run Promotions and Offers on selected products or lines, we refer to these collectively as our "Promotional/Discount Offers". All of our Promotional/Discount Offers are subject to the below Terms + Conditions: + Valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated
+ Cannot be used in conjunction with any other offer
+ Valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period and previous purchases are not eligible
+ If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund
+ Promotional codes are for use by the intended recipient only and proof of entitlement may be requested
+ All orders are subject to acceptance and any improper use of Promotional codes may result in the cancellation of your order
+ Offer terms and conditions are provided with each Promotional Code - for specific information relevant to that offer, please refer to marketing material on which it is featured.
+ All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice
+ Orders cannot be amended once placed and Promotional codes cannot be applied retrospectively
+ If applicable, free delivery and free returns applies only within the continental United States
+ If applicable, free delivery applies to US Ground delivery only Please Note:
When an order is placed using a promotional/discount code which contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
RETURNING TO FFF+US INC.
If for some reason you are not completely satisfied with your purchase, we offer a Free US Returns Policy on all Refund / Exchange requests.
All items must be returned within 28 days of receipt of your order with the completed Online Returns Form enclosed, and must be returned new, unused, and in the original packaging with all garment tags and labels attached. Please try trainers on indoors to ensure they remain clean. Trainers must be returned in the dust bag and must be returned unworn.
Once your return has been received at our warehouse we will inspect the returned item(s) and providing the order has been sent back as per the FFF+US INC. Returns Policy, we will process your return request within 14 days of receiving your returned goods and will send you an email notification to confirm this.
RETURNING GIFTED ITEMS
At present we do not offer gift receipts for online purchases. If a gifted item is returned for a refund the refund will be made to the original payment method and a confirmation email will be sent to the person who made the original purchase If the customer requires an exchange of a gifted item, an exchange can only be made for the same item in a different size/colour as per the Returns Policy. The exchange will be sent to the shipping address on the original order and an email confirmation will be sent to the person who made the original purchase.
SALE
Customers have up to 28 days to return their sale purchase. Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the FFF+US Inc. Returns Policy, a full refund will be issued within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.**Please Note: Items in the sale are subject to further reductions. We do not reimburse the difference in sale price. In order to benefit from the discount, please return the full price item for a refund and then repurchase the garment at the new sale price.
US CUSTOMS CLEARANCE
Please note that when goods enter the United States from overseas, it is considered an importation and must be cleared by U.S. Customs and Border Protection (CBP). When an individual or company purchases goods from an overseas supplier, CBP considers them the ultimate importer. The ultimate importer's identification number is either the Employers Identification Number (EIN) tax identification number assigned by the IRS or the importer's social security number. Our shipping partner DHL helps to clear the goods at US Customs on your behalf, therefore after you place an order with us, you might be contacted by DHL with a request to provide your identification number. Please note that this is a legal requirement by the US Government for all overseas importations where goods value reach certain clearance parameters and entry types.
LIMITED WARRANTY
We warrant that at time of delivery our products will be free from material defects. Our responsibility for defective products is limited to repair, replacement or refund. This limited warranty extends only to the original purchaser of products and services from the website. It does not extend to any subsequent or other owner or transferee of the product or any transferee or other beneficiary of the service. The limited warranty does not cover damage due to transportation, storage improper use, failure to follow product instructions, unauthorized repair, normal wear and tear, or external causes such as accidents, abuse, or other actions or events beyond our reasonable control. With respect to any defective products delivered to you, we will, in our sole discretion, either: (i) repair or replace such products (or the defective part) free of charge or (ii) refund the purchase price of such products. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective products.To obtain warranty service, you must call 1-800-346-3108 or email our Customer Service Department at enquiries@meandem.com within 28 days of delivery of the product to obtain an RMA number. No warranty service will be provided without an RMA number].
LIMITATION OF LIABILITYTHE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF OUR LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT THAT YOU HAVE PURCHASED THROUGH OUR WEBSITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
USE OF ME & EM TRADEMARKS
FFF+US Inc. is an authorized reseller of the ME and EM brand and operates under license with ME and EM Ltd. ME and EM Ltd. and its licensors will remain the sole and exclusive owners of the ME and EM brand and trademark and other intellectual property rights in and to each product made available on this website.
PRIVACY
2. Our Privacy Policy, www.meandem.com/us/privacy-and-cookies-policy, governs the processing of all personal data collected from you in connection with your purchase of products or services through the website.
FORCE MAJEURE
3. Neither party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any of your obligations to make payments to us hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party's ("Impacted Party") control, including, without limitation, the following force majeure events ("Force Majeure Event(s)"): (a) acts of God; (b) flood, fire, earthquake, or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order, law, or actions; (e) embargoes or blockades in effect on or after the date of this Agreement; and (f) national or regional emergency. The Impacted Party shall give notice within 28 days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause.
GOVERNING LAW AND JURISDICTION
4. All matters arising out of or relating to these Terms of Use are governed by and construed in accordance with the internal laws of the State of Washington without giving effect to any choice or conflict of law provision or rule (whether of the State of Washington or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Washington.
5. DISPUTE RESOLUTION AND ARBITRATION
YOU AND FFF+US INC. ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE WEBSITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this Section 12. (The AAA Rules are available at org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.
The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.
We will be responsible for paying any individual consumer's arbitration/arbitrator fees for claims totaling less than $5,000 if the arbitrator rules in your favor on any material aspect of your claim. However, if your claim is deemed by the arbitrator to be frivolous or brought in bad faith or with an improper purpose, as measured by the standards of Federal Rule of Civil Procedure 11, then the arbitrator may award FFF+US Inc. the reimbursement of its costs and arbitration fees against you and/or your counsel.
In lieu of arbitration, either you or FFF+US Inc. may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim. Also, even if all parties have opted to litigate a claim in court, you or we may elect arbitration with respect to any claim made by a new party or any claim later asserted by a party in any related or unrelated lawsuit, including modifying an individual claim to assert a class, representative or multi-party claim. Arbitration may be requested at any time, even where there is a pending lawsuit, unless a trial has begun, or a final judgment entered.
If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.
GENERAL
6. No Waivers. The failure by us to enforce any right or provision of these Terms of Use will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of FFF+US Inc.
7. No Third-Party Beneficiaries. These Terms of Use do not and are not intended to confer any rights or remedies upon any person other than you.
8. Notices.
To You. We may provide any notice to you under these Terms of Use by: (i) sending a message to the email address you provide or (ii) by posting to the website. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.
To Us. To give us notice under these Terms of Use, you must contact us as follows: (i) by email to [EMAIL ADDRESS]; or (ii) by personal delivery, overnight courier or registered or certified mail to [NAME AND US ADDRESS]. We may update the email number or address for notices to us by posting a notice on the website. Notices provided by personal delivery will be effective immediately. Notices provided by email transmission or overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.
9. Severability. If any provision of these Terms of Use is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms of Use and will not affect the validity or enforceability of the remaining provisions of these Terms of Use.
10. Entire Agreement. Our order confirmation, these Terms of Use, and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms of Use.