If for some reason you are not completely satisfied with your purchase, we offer a Free Returns Policy.

All items must be returned within 28 days of receipt of your order with the completed Online Returns Form enclosed, and must be returned new, unused and in the original packaging with all ME+EM garment tags and labels attached. Footwear must only be tried on indoors to ensure they remain clean. Footwear must be returned in their dust bag or box and must be unworn. Please note that all socks and tights are non-returnable.

If you return your parcel via the post office, please obtain a free proof of postage receipt*.

*Please ensure you keep Proof of Postage safe until we have confirmed your refund has been processed, as the items remain the customers property until they are received by ME+EM. Once your return has been processed, we will send you a confirmation email. 

Please note: returns can take up to 10 working days to be refunded from the date of posting your return, which includes bank processing times. Once your return has been received at our warehouse, we will inspect its condition. A confirmation email will be sent to the account holder once the refund is processed. *This may take longer during peak and sale periods.

Returns form - ME+EM Online Returns Form UK 2023

Free UK Returns label

**Please note: at present we do not offer gift receipts. If an item was received as a gift and the recipient would like to return the item for a refund, the refund will be made to the original order payment method. An email confirmation will be sent to the person who made the original purchase.

Your item(s) should be sent back to us within 28 days of receipt as per the ME+EM Returns Policy. Returns outside these timeframes may be accepted at the discretion of ME+EM and may be returned back to the customer or may only be refunded as Online Credit.  

Please note: returns can take up to 10 working days to be refunded from the date of posting your return, which includes bank processing times. Once your return has been received at our warehouse, we will inspect its condition. A confirmation email will be sent to the account holder once the refund is processed. *This may take longer during peak and sale periods.

At present we do not offer gift receipts for online purchases. If a gifted item is returned for a refund, the refund will be made to the original payment method and a confirmation email will be sent to the person who made the original purchase.

All orders can be cancelled within 15 minutes of placing the order by contacting Customer Care on 1-800-346-3108 during their opening hours. You can find Customer Care opening hours here. 

We will be unable to cancel your order if it has already been processed at our warehouse or dispatched. Instead, we request that you return your order using the instructions on our Returns page.

The Consumer Contracts Regulations Policy gives you the right to cancel an order from the moment you place it. Your right to cancel ends on the 14th day from when your goods are delivered to you, your nominated neighbour or your dedicated safe place.

You are also given the right to cancel an order at the point of sale. We recommend you call 03456 800 975 in the first instance so we can arrange for your order cancellation. If your order has been shipped or is in transit you will not be able to cancel it before it reaches you. We recommend you return the goods following our ME+EM Returns Policy.

If you choose to cancel your order (instead of following the ME+EM returns policy) you will need to cover the cost of the return shipment, as our Free Returns service does not apply to the Consumer Contracts Regulation Policy. We will refund the standard postage and packing costs you paid as part of that order (if any). If you paid for premium or express delivery, we will only refund the cost of standard delivery.

The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes that you insure the parcel for the value of the goods and retain your Proof of Postage Receipt.

The reimbursement will be credited without undue delay to the purchaser’s original payment method within 14 days of receipt of the returned goods.

Please note: your right to return products does not apply to goods made for your specification, that have been clearly personalised or have not been reasonably cared for whilst in your possession.

Please note we can offer a full refund on faulty items purchased within 6 months, or a refund to online credit for orders purchased within 6 - 12 months at the Company's discretion.

We thoroughly inspect all our products before shipping to ensure the highest possible standards, but if for some reason the product you have received is damaged or has a clear manufacturing fault, please contact us immediately.

Please take extra care when trying on your garments. We recommend wearing a protective scarf to avoid transferring cosmetics onto fabric and removing all deodorant, fragrances and jewellery.

If you need to return an item that has developed a fault, please contact Customer Care to obtain a pre-authorised return code.

Any item(s) returned as faulty will be inspected by our Garment Technician. Any item(s) that are returned damaged as a result of wear and tear will not be considered as faulty and will be returned back to the customer. (Examples of wear and tear are item(s) that are returned soiled, marked or with any stains or perfume odours, material that contains fabric pulls, snags or bobbles or garments washed incorrectly.)

Please contact Customer Care if you have experienced a manufacturing fault with one of our products to discuss your options prior to returning the item(s).

Customers have up to 28 days to return their sale purchase. Please note: returns can take up to 10 working days to be refunded from the date of posting your return, which includes bank processing times. Once your return has been received at our warehouse, we will inspect its condition. A confirmation email will be sent to the account holder once the refund is processed. *This may take longer during peak and sale periods.

**Please Note: Items in the sale are subject to further reductions. We do not reimburse the difference in sale price. In order to benefit from the discount, please return the full price item for a refund and then repurchase the garment at the new sale price.

Please return your order for a refund and repurchase. If you need any assistance, please contact Customer Care.

If you are not completely satisfied with your purchase, please follow the steps below to return it to us. We offer a free UK returns service via Royal Mail. And good news, Royal Mail are now able to collect your parcel direct from your door. 1) Complete the online returns form indicating the item/s you are returning. Place the completed form inside your package. 2) Once the form is complete, adhere the Royal Mail free returns label included in your parcel to the outside of the package (be sure to remove any previous address information). Take your parcel to your local Post Office or you can now arrange a free collection by visiting https://send.royalmail.com/collect/youritems. 3) You will need the 13 alpha/numeric barcode number from your free Royal Mail returns label we sent you to book your collection.  4) If you return your parcel via the post office, please obtain a free proof of postage receipt*. *Please ensure you keep any Proof of Postage safe until we have confirmed receipt of your returned item(s) as the items remain the customers property until they are received by ME+EM. Once your return has been processed, we will send you a confirmation email.  Please note: returns can take up to 10 working days to be refunded from the date of posting your return, which includes bank processing times. Once your return has been received at our warehouse, we will inspect its condition. A confirmation email will be sent to the account holder once the refund is processed. *This may take longer during peak and sale periods.

To arrange a free Royal Mail collection from home, visit https://send.royalmail.com/collect/youritems. You will need the 13 alpha/numeric barcode number from the free Royal Mail returns label included in your delivery to book your collection. Please put the weight as 2KG Follow the steps on the Royal Mail website and select a convenient date for collection. Once you have arranged the collection you will receive a confirmation email from Royal Mail and once your parcel is collected, Royal Mail will send you a confirmation tracking email for you to track your parcel’s journey. 

We will issue a refund for returned item(s) purchased online that are returned according to the ME+EM Returns Policy. The refund will be credited to the purchaser’s original payment method within 14 days of receipt. Your shipping costs will be excluded unless the item is faulty or cancelled under the Consumer Contracts Regulation Policy. Please note: returns can take up to 10 working days to be refunded from the date of posting your return, which includes bank processing times. Once your return has been received at our warehouse, we will inspect its condition. A confirmation email will be sent to the account holder once the refund is processed. *This may take longer during peak and sale periods. When an order is placed using a promotional/discount code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.

Free UK Returns label

During your scheduled Harper appointment, you can decide on which items you would like to keep, and you will be required to pay for these via a mobile card reader.  If you wish to return any items after your Harper appointment, please follow our ME+EM returns policy. 

To allow us to refund you as quickly as possible, we’ve brought our returns process online. This means you’ll no longer receive a returns label with your order. Instead, simply follow the steps below to generate your free, printable USPS return label. 1) To start your return, head to our returns portal (you’ll need your order number to hand). 2) Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time. 3) Select your chosen return method. You’ll be able to see those closest to you using our handy map. 4) Print your return label and attach to the outside of your parcel. Try to cover any old address labels where possible. No printer? No problem - select USPS QR No Printer Required option and the hub will use the barcode to generate your label for you.  Your label or QR code will also be emailed to you.  5) Fill out the dispatch note that was included with your order and package this up with your items. 6) All done - your parcel is now ready to be taken to your nearest USPS Hub. (Don’t worry, by registering your return online things like customs requirements are taken care of, so you won’t need to pay any charges or fill out any further documentation). Please contact Customer Care on 1-800-346-3108 or email enquiries@meandem.com  if you have any other questions.  If you need a replacement ME+EM dispatch note, please download it here.

If you are not completely satisfied with your purchase, ME+EM and Global E offer a free, straight-forward returns policy. If your order number starts with GE, please follow the steps below to return your order: 1) Head to the Global E Returns Portal to generate your returns label. You will need your order number (which starts with GE) and email address handy to create this. The returns portal can be found here https://web.global-e.com/returns/portal/mZJY2) Once in the return’s portal, select the item/s you wish to return, choose a reason from the drop-down menu and click next. 3) Your returns label and form will be generated. 4) Include the Global E returns form inside the parcel. 5) Attach the return address label to the outside of your parcel ensuring you remove any old address or postage labels. 6) Return your parcel via your selected carrier. Please return your order to: ME+EM Torque Wortley Moor Road, Wortley, Leeds LS12 4JH For further information please click here to visit the help centre

All orders can be cancelled within 15 minutes of placing the order by contacting Customer Care on 1-800-346-3108 during their opening hours. You can find Customer Care opening hours here. 

We will be unable to cancel your order if it has already been processed at our warehouse or dispatched. Instead, we request that you return your order using the instructions on our Returns page.